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Dear Ms. Halliday,
Lynne Dower's service goes way beyond anything a customer, or a company could ever ask for, or expect. I checked online and called Lynne. We made an appointment to see the one that interested us just before we were leaving for vacation. We loved it, but while on vacation, we called Lynn and asked if she could show us all that were available feeling like we really owed it to ourselves to see them all before making a decision. She agreed whole-heartily and met us on a very cold and windy January evening. We went through each one but still decided the first one we looked at was for us.
Of course Lynne explained all the paper work and handled our offer and counter. In a matter of two days, it was ours. We signed papers close to Bob's plant as he could spare only a few moments that day. We agreed to close 17 days from then. We had already spoken to the bank that had our savings account and had been pre-approved.
I was starting to worry about why I could not reach the banker. Unfortunately, I became ill and was hospitalized for 5 days with the flu. The closing was getting very close so getting the loan and doing the actual paperwork was all we had to worry about, we thought. With only 11 days before we were to close, I asked the banker if he was sure he could get this done by then, he said "Yes." Lynne called him and was told he would NOT be able to get it done. Well, Lynn went straight to work. Lynne got us an appointment with an Ebby's mortgage loan officer and reminded us of what we needed to bring. The loan officer was wonderful and we were approved. We were very excited, unfortunately early Monday Bob suffered a heart attack.
Because Bob wanted to return to the new condo from the hospital, we decided to close before he was scheduled for surgery. But Lynne being Lynne, arranged for power of attorney, made calls to change arrangements, helped organize what was necessary to bring to closing and always answered her phone immediately when I needed her. Lynne was with me as a friend during this trying time. A lovely plant from Lynne was on the counter the day I took family to see the condo. If "Realtor of the Year" were chosen on giving of one self above and beyond what is expected, then Lynne Dower would be your girl.
Thank you, Miss Halliday, and thank YOU for running such a successful business with so many wonderful and helpful people. It was a pleasure doing business with your company.
Bob & Mary Davis
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