Customer Service Award Winners Announced

Companywide Customer Service Award Winners Announced


Ebby Halliday Realtors was founded on three points of service: service to the client, service to the industry and service to the community. That emphasis on service is as apparent today as it was in 1945 when Ebby Halliday Realtors was a one-woman, one-office operation.


“As our company celebrates 72 years of service this year, we would like to announce, as we do each year, the companywide winners of our VIP Excellence in Service Award,” says Mary Frances Burleson, president and CEO of Ebby Halliday Realtors. “This award recognizes a level of excellence that is truly above and beyond.”


The Ebby Halliday Realtors’ Companywide VIP Excellence in Service winners for 2016:


Top Companywide Office – 190 – Richardson Office

Top Companywide Winner – Helen Curry of the Plano Office

Top Companywide Runner-up – Karen Hallman of the 190 – Richardson Office


VIP Excellence in Customer Service Award winners are determined by the total number of points received from questions pertaining specifically to service in buyer/seller surveys sent to Ebby clients. In 2016, 99 percent of respondents ranked Ebby Halliday and their sales associate as “Excellent” or “Good.”


The 190 – Richardson Office is located at 3621 Shire Blvd., Suite 100, in Richardson, near the corner of State Highway 190 and Jupiter Road. Managed by industry leader Malinda Howell, the office serves the real estate needs of Richardson, Garland, Rowlett, Sachse, Wylie, Murphy, Plano, Allen, Lucas, Lovejoy, Parker, North Dallas, and beyond.


“I’m proud to be affiliated with the No. 1 independent real estate company in Texas, and I’m thrilled to be part of the 190 – Richardson Office, our VIP Excellence in Service-award winning office for 2016,” says Ms. Howell. “Ebby Associates throughout our company offer their clients exceptional service day in and day out.”


Ms. Curry is widely admired by clients and peers alike for exemplary customer service and her dedication to helping clients enjoy a smooth transition in one of the most important decisions of their lives.


“Helen’s stellar reputation has been built on treating her clients and fellow agents with respect, providing remarkable customer service, and doing the right thing,” says Kay Wright, sales manager of Ebby’s Plano Office. “She goes to great lengths to ensure every client has an exceptional real estate experience.”


Ms. Hallman is well known for her honesty, integrity and extensive knowledge of the North Texas area.


“From the moment you meet Karen, you know she has your best interests in mind,” says Ms. Howell. “She listens closely to her to clients and delivers extraordinary results.”


To learn more about all of Ebby Halliday Realtors’ offices, Associates and listings, visit the award-winning


PHOTO: Shown, front row, from left, are Companywide VIP Excellence in Service winner Helen Curry, Companywide VIP Runner-up Karen Hallman and 190 – Richardson Sales Manager Malinda Howell. Back row, from left, are Executive Vice President and Director of Sales Offices Betty Misko, President and CEO Mary Frances Burleson and Plano Sales Manager Kay Wright.

PHOTO CREDIT: Daniel Motta



2016 VIP Excellence in Service Individual Awards by Ebby Office

190 – Richardson

Karen Hallman (also Companywide runner-up)

Ann Stewart – Runner-up



Nancy Spaans

Ann Parsley – Runner-up



Dorothy Howard

Julie DeMott – Runner-up



Suzanne Ussery

Bob Baba – Runner-up



Sue Cogdell

Shelby Bell – Runner-up


Ebby’s Little White House

Terri Gum

Ken Leach – Runner-up


Flower Mound/Lewisville

Karen Sefcik

Linda Bartley – Runner-up



Debi Leavitt

Janice Berg – Runner-up


Irving/Las Colinas/Coppell

Van Vanaman

Tonya Harp – Runner-up


Lakewood/Lake Highlands

Bobby Stephens

C J Prince – Runner-up



Joel Arredondo

Mary Prunty – Runner-up



Christine Hogan

Katherine Niesman – Runner-up



Helen Curry (also Companywide winner)

Linda Jackson – Runner-up


Plano/Willow Bend

Pixie Young

Cary McCoy – Runner-up


Preston Center

Jay Forrester

Jini Cyr – Runner-up


Preston Keller

Sue Nelms

Tannah McGaughy – Runner-up


Preston Plano Parkway

Robin Light

Mollie Hancock – Runner-up


Rockwall/Heath/Lake Ray Hubbard

Dell Osborn

Kelli Wenzel – Runner-up



Sheryl Bentley

Traci McCarthy – Runner-up



Chip Reid

O C Chapa – Runner-up


Southwest Dallas/Ellis County

Pam Smith

Karen James – Runner-up



Lisa Moden

John Dean – Runner-up


To learn more about Ebby Halliday Realtors, its Associates and listings, visit the award-winning, mobile-friendly