Customer Service Award Winners Announced

Companywide Customer Service Award Winners Announced


Ebby Halliday Realtors was founded on three points of service: service to the client, service to the industry and service to the community. That emphasis on service is as apparent today as it was in 1945 when Ebby Halliday Realtors was a one-woman, one-office operation.


“As our company celebrates 73 years of service this year, we would like to announce, as we do each year, the companywide winners of our VIP Excellence in Service Award,” says Mary Frances Burleson, president and CEO of Ebby Halliday Realtors. “This award recognizes a level of excellence that is truly above and beyond.”


The Ebby Halliday Realtors’ Companywide VIP Excellence in Service winners for 2017:


* Top Companywide Office – 190-Richardson Office

* Top Companywide Winner – Katherine Niesman of the McKinney Office

* Top Companywide Runner-up – Kathy Lakatta of the Mansfield Office


VIP Excellence in Customer Service Award winners are determined by the total number of points received from questions pertaining specifically to service in buyer/seller surveys sent to Ebby clients. In 2017, 99 percent of respondents ranked Ebby Halliday and their sales associate as “Excellent” or “Good.”


The 190-Richardson Office is located at 3621 Shire Blvd., Suite 100, in Richardson, near the corner of State Highway 190 and Jupiter Road. Managed by industry leader Malinda Howell, the office serves the real estate needs of Richardson, Garland, Rowlett, Sachse, Wylie, Murphy, Plano, Allen, Lucas, Lovejoy, Parker, North Dallas, and beyond.


“I’m proud to be affiliated with the No. 1 independent real estate company in Texas, and I’m thrilled to be part of the 190-Richardson Office, our VIP Excellence in Service award-winning office for 2017,” says Ms. Howell. “Ebby Associates throughout our company offer their clients exceptional service day in and day out.”


Ms. Niesman is widely admired by clients and peers alike for exemplary customer service and her dedication to helping clients enjoy a smooth transition in one of the most important decisions of their lives.


“Katherine’s stellar reputation has been built on treating her clients and fellow agents with respect, providing remarkable customer service, and doing the right thing,” says Kathy Darrow, sales manager of Ebby’s McKinney Office. “She goes to great lengths to ensure every client has an exceptional real estate experience.”


Ms. Lakatta is well known for her honesty, integrity and extensive knowledge of the North Texas area.


“From the moment you meet Kathy, you know she has your best interests in mind,” says Suzanne McCabe, sales manager of Ebby’s Arlington and Mansfield offices. “She listens closely to her to clients and delivers extraordinary results.”


To learn more about all of Ebby Halliday Realtors’ offices, Associates and listings, visit the award-winning


PHOTO: Front row, from left, are Companywide VIP Runner-up Kathy Lakatta, 190-Richardson Sales Manager Malinda Howell and Companywide VIP Excellence in Service winner Katherine Niesman. Back row, from left, are Arlington and Mansfield Sales Manager Suzanne McCabe, President and CEO Mary Frances Burleson, McKinney Sales Manager Kathy Darrow and Executive Vice President and Director of Sales Offices Betty Misko.


2017 VIP Office and Individual Award Winners and Runner-ups:

190 – Richardson

Karen Wydra

Donna Nichols – Runner-up



Wayne Davey

Shirley Mangrum – Runner-up



Sundee Hinchliffe

Patt Klemmer – Runner-up



Suzanne Ussery

Lars Staberg – Runner-up


Cedar Creek Lake

Lisa Schmidt

Janice Haney – Runner-up



Sue Cogdell

Kristen Caswell – Runner-up


Ebby’s Little White House

Terri Gum

Marsha Finney – Runner-up


Flower Mound/Lewisville

Janine Lewis

Mark Lally – Runner-up



Kathy Gibson

Angel Willeford – Runner-up


Irving/Las Colinas/Coppell

Nell Anne Hunt

Ruth Edmonds – Runner-up


Lakewood/Lake Highlands

Peter Loudis

CJ Prince – Runner-up



Kathy Lakatta (also Companywide runner-up)

Mary Prunty – Runner-up



Katherine Niesman (also Companywide winner)

Lety Service – Runner-up



Pam Lewis

Dana Glass – Runner-up


Plano/Willow Bend

JoAnn Tyler

Hillary Hansen – Runner-up


Preston Center

Julie Pillans

Paul Sanders – Runner-up


Preston Keller

Carleen Hardin

Tannah McGaughy – Runner-up


Preston Plano Parkway

Karen Mackanos-Long

Barbara Erkie – Runner-up



Chad Maywald

Debbie Carroll Boyce – Runner-up


Rockwall/Heath/Lake Ray Hubbard

Kelli Wenzel

Drema Stiffler – Runner-up



Annie Kremer

Sheryl Bentley – Runner-up



Beverly Spillyards

Darrah Adamcik – Runner-up


Southwest Dallas/Ellis County

Greg Hutchinson

Kathy Anderson – Runner-up



Lisa Moden

Patty Campbell – Runner-up