These Ebby Halliday Companies Veeps Are Helping Keep a Legacy Alive


Carolyn Rosson (left) and Malinda Brownlee Howell at the Ebby Halliday Companies Home Office Training Center in Plano

The great thing about being a 76-year old company is the automatic credibility and respect amassed each passing year. Like people, companies don’t last that long unless they’re taking care of themselves and living ‘in the now’ with valuable purpose. 

The Ebby Halliday Companies are doing both of those things – with the help of two women in leadership who wholeheartedly believe in where the company came from and where it’s going.

Carolyn Rosson and Malinda Brownlee Howell each serve as Vice President, Brokerage, over the three EHC brands: Ebby Halliday RealtorsDave Perry-Miller Real Estate, and Williams Trew. Both were in the field for many years, and served as Sales Leaders, too. They complement each other with their unique giftings and have a strong partnership.

“We are in these roles to advocate for agents,” says Howell. “By working closely with the Sales Leaders and offices, we hope to ultimately help create the most efficient real estate transactions possible. They know they can reach out to us at any time as mentors, coaches, and cheerleaders. We are accessible and we listen. We also stay on top of what’s happening in the market and industry so we can share these changes with everyone. Carolyn and I have been very active on a local, state, and national level with various associations, and the connections we’ve made throughout the years are available for anyone to tap into.”

Howell and Rosson in North Carolina this September staying strong in their Ninja Selling skills.

Both Howell and Rosson knew Ebby Halliday Acers personally and have made it their professional mission to “bridge the gap” for the new generation of agents who never had the chance to work with her or learn from her.

“Even though the company has a new face,” says Rosson, “it still very much has the same heart. And while we’re moving in a new direction in some respects, we want to ensure we don’t stray from those foundational tenets that were part of who Ebby was, and then became part of who we are. The ethics, integrity, and focus on community are part of our training and culture, and I think they are key differentiators when choosing a brokerage as either a client or an agent.”

Ebby’s renown as a trailblazer comes up frequently in conversation around the home office as leadership talks strategy and innovation. 

“She set us up so well for the future just by being fearless,” says Howell. “Ebby was passionate about advancing women in the workplace before it was even cool to do so. She gave widows and young professionals opportunities they would never have received elsewhere, including Mary Frances Burleson, who went from administrative assistant to CEO. It’s one reason we have so many capable women in leadership roles here.” 

Howell and Rosson addressing agents during a pre-pandemic Honor Roll luncheon.

Rosson continues, “And racial equity was always on her radar, simply because it was the right thing to do. She would be so proud of our accomplishments there, led by our Diversity, Equity & Inclusion Council, like community lending programs, translation services, LGBTQ support, and more.”

As Rosson and Howell contemplate the growth the brokerage has seen in recent years – expanding to Cedar Creek and Richland Chambers lakes, north into Oklahoma, and west into Parker County – they are heartened by what they feel is the spirit of Ebby living on in the brands and look forward to keeping it alive through their respective roles. Learn more about the Ebby Halliday Companies, including career opportunities, at ebby.com.

Customer Service Award Winners Announced


Companywide Customer Service Award Winners Announced

 

Ebby Halliday Realtors was founded on three points of service: service to the client, service to the industry and service to the community. That emphasis on service is as apparent today as it was in 1945 when Ebby Halliday Realtors was a one-woman, one-office operation.

 

“As our company celebrates 73 years of service this year, we would like to announce, as we do each year, the companywide winners of our VIP Excellence in Service Award,” says Mary Frances Burleson, president and CEO of Ebby Halliday Realtors. “This award recognizes a level of excellence that is truly above and beyond.”

 

The Ebby Halliday Realtors’ Companywide VIP Excellence in Service winners for 2017:

 

* Top Companywide Office – 190-Richardson Office

* Top Companywide Winner – Katherine Niesman of the McKinney Office

* Top Companywide Runner-up – Kathy Lakatta of the Mansfield Office

 

VIP Excellence in Customer Service Award winners are determined by the total number of points received from questions pertaining specifically to service in buyer/seller surveys sent to Ebby clients. In 2017, 99 percent of respondents ranked Ebby Halliday and their sales associate as “Excellent” or “Good.”

 

The 190-Richardson Office is located at 3621 Shire Blvd., Suite 100, in Richardson, near the corner of State Highway 190 and Jupiter Road. Managed by industry leader Malinda Howell, the office serves the real estate needs of Richardson, Garland, Rowlett, Sachse, Wylie, Murphy, Plano, Allen, Lucas, Lovejoy, Parker, North Dallas, and beyond.

 

“I’m proud to be affiliated with the No. 1 independent real estate company in Texas, and I’m thrilled to be part of the 190-Richardson Office, our VIP Excellence in Service award-winning office for 2017,” says Ms. Howell. “Ebby Associates throughout our company offer their clients exceptional service day in and day out.”

 

Ms. Niesman is widely admired by clients and peers alike for exemplary customer service and her dedication to helping clients enjoy a smooth transition in one of the most important decisions of their lives.

 

“Katherine’s stellar reputation has been built on treating her clients and fellow agents with respect, providing remarkable customer service, and doing the right thing,” says Kathy Darrow, sales manager of Ebby’s McKinney Office. “She goes to great lengths to ensure every client has an exceptional real estate experience.”

 

Ms. Lakatta is well known for her honesty, integrity and extensive knowledge of the North Texas area.

 

“From the moment you meet Kathy, you know she has your best interests in mind,” says Suzanne McCabe, sales manager of Ebby’s Arlington and Mansfield offices. “She listens closely to her to clients and delivers extraordinary results.”

 

To learn more about all of Ebby Halliday Realtors’ offices, Associates and listings, visit the award-winning ebby.com.

 

PHOTO: Front row, from left, are Companywide VIP Runner-up Kathy Lakatta, 190-Richardson Sales Manager Malinda Howell and Companywide VIP Excellence in Service winner Katherine Niesman. Back row, from left, are Arlington and Mansfield Sales Manager Suzanne McCabe, President and CEO Mary Frances Burleson, McKinney Sales Manager Kathy Darrow and Executive Vice President and Director of Sales Offices Betty Misko.

 

2017 VIP Office and Individual Award Winners and Runner-ups:

190 – Richardson

Karen Wydra

Donna Nichols – Runner-up

 

Allen

Wayne Davey

Shirley Mangrum – Runner-up

 

Arlington

Sundee Hinchliffe

Patt Klemmer – Runner-up

 

Campbell/Coit

Suzanne Ussery

Lars Staberg – Runner-up

 

Cedar Creek Lake

Lisa Schmidt

Janice Haney – Runner-up

 

Denton

Sue Cogdell

Kristen Caswell – Runner-up

 

Ebby’s Little White House

Terri Gum

Marsha Finney – Runner-up

 

Flower Mound/Lewisville

Janine Lewis

Mark Lally – Runner-up

 

Frisco

Kathy Gibson

Angel Willeford – Runner-up

 

Irving/Las Colinas/Coppell

Nell Anne Hunt

Ruth Edmonds – Runner-up

 

Lakewood/Lake Highlands

Peter Loudis

CJ Prince – Runner-up

 

Mansfield

Kathy Lakatta (also Companywide runner-up)

Mary Prunty – Runner-up

 

McKinney

Katherine Niesman (also Companywide winner)

Lety Service – Runner-up

 

Plano

Pam Lewis

Dana Glass – Runner-up

 

Plano/Willow Bend

JoAnn Tyler

Hillary Hansen – Runner-up

 

Preston Center

Julie Pillans

Paul Sanders – Runner-up

 

Preston Keller

Carleen Hardin

Tannah McGaughy – Runner-up

 

Preston Plano Parkway

Karen Mackanos-Long

Barbara Erkie – Runner-up

 

Prosper/Celina

Chad Maywald

Debbie Carroll Boyce – Runner-up

 

Rockwall/Heath/Lake Ray Hubbard

Kelli Wenzel

Drema Stiffler – Runner-up

 

Sherman

Annie Kremer

Sheryl Bentley – Runner-up

 

Southlake

Beverly Spillyards

Darrah Adamcik – Runner-up

 

Southwest Dallas/Ellis County

Greg Hutchinson

Kathy Anderson – Runner-up

 

Whitesboro

Lisa Moden

Patty Campbell – Runner-up

 

New Cedar Creek Lake Office Celebrates Grand Opening


 

New Cedar Creek Lake Office Celebrates Grand Opening

 

On October 11, Ebby Halliday Realtors hosted a Chamber of Commerce ribbon cutting and celebratory barbecue lunch at its new Cedar Creek Lake Office, located at 314 W. Main St. in Gun Barrel City, Texas. The new office serves the residential real estate needs of the Cedar Creek Lake area, an approximately 1-hour drive from Dallas County.

 

New Cedar Creek Lake Office Celebrates Grand Opening

“This new, approximately 3,000-square-foot office greatly enhances our ability to serve the needs of the area’s growing number of home buyers and sellers for many more years to come,” says Ron Burgert, chief financial officer of the Ebby Halliday Companies, which includes three real estate brands, as well as core-service companies Texas Premier TitleHome Team Insurance and Home Team Mortgage Company.

 

New Cedar Creek Lake Office Celebrates Grand Opening

Ebby’s Cedar Creek Lake Office is co-managed by respected industry veterans Malinda Brownlee Howell and Ginger Gill and will ultimately be “home” to approximately 20 Cedar Creek Lake-area residential real estate specialists.

 

New Cedar Creek Lake Office Celebrates Grand Opening

“Our location on Main Street features a highly visible location and the latest in technology,” says Howell. “It offers an ideal setting for Associates and clients to meet to discuss residential real estate needs, whether that’s a primary home, a frequently visited second home or an occasional weekend retreat. The lake lifestyle is unique, and whether you are buying or selling, we have found the perfect setting from which to serve the entire Cedar Creek Lake area.”

 

New Cedar Creek Lake Office Celebrates Grand Opening

“We are assisting clients with one of the most significant transactions of their lifetime,” says Gill. “It is important that we utilize all of the resources we have at our disposal so we can provide the absolute best experience for our valued clients.”

 

New Cedar Creek Lake Office Celebrates Grand Opening

Gill adds that Cedar Creek Lake-area sellers who list with Ebby benefit from expanded exposure for their properties. In addition to being listed in the local MLS (NAVICA), Ebby Cedar Creek listings are also in NTREIS, the North Texas MLS. Simply put, Gill says, Ebby’s listings reach more potential buyers – in particular residents of the Dallas-Fort Worth area, who make up the majority of Cedar Creek Lake buyers.

 

New Cedar Creek Lake Office Celebrates Grand Opening

Ebby’s new Cedar Creek Office is already “home” to a stellar team of experienced Cedar Creek Lake agents, according to Howell. “Buying or selling a lake home can be complicated,” she says. “We are thrilled to have launched our new Cedar Creek Lake Office with experienced local agents dedicated to outstanding service and exceeding clients’ expectations.”

 

New Cedar Creek Lake Office Celebrates Grand Opening

For more information on Ebby’s Cedar Creek Lake Office, call 903-340-8590 or visit cedarcreeklake.ebby.com.

 

New Cedar Creek Lake Office Celebrates Grand Opening

 

New Cedar Creek Lake Office Celebrates Grand Opening

 

New Cedar Creek Lake Office Celebrates Grand Opening