Customer Service Award Winners Announced


Companywide Customer Service Award Winners Announced

 

Ebby Halliday Realtors was founded on three points of service: service to the client, service to the industry and service to the community. That emphasis on service is as apparent today as it was in 1945 when Ebby Halliday Realtors was a one-woman, one-office operation.

 

“As our company celebrates 73 years of service this year, we would like to announce, as we do each year, the companywide winners of our VIP Excellence in Service Award,” says Mary Frances Burleson, president and CEO of Ebby Halliday Realtors. “This award recognizes a level of excellence that is truly above and beyond.”

 

The Ebby Halliday Realtors’ Companywide VIP Excellence in Service winners for 2017:

 

* Top Companywide Office – 190-Richardson Office

* Top Companywide Winner – Katherine Niesman of the McKinney Office

* Top Companywide Runner-up – Kathy Lakatta of the Mansfield Office

 

VIP Excellence in Customer Service Award winners are determined by the total number of points received from questions pertaining specifically to service in buyer/seller surveys sent to Ebby clients. In 2017, 99 percent of respondents ranked Ebby Halliday and their sales associate as “Excellent” or “Good.”

 

The 190-Richardson Office is located at 3621 Shire Blvd., Suite 100, in Richardson, near the corner of State Highway 190 and Jupiter Road. Managed by industry leader Malinda Howell, the office serves the real estate needs of Richardson, Garland, Rowlett, Sachse, Wylie, Murphy, Plano, Allen, Lucas, Lovejoy, Parker, North Dallas, and beyond.

 

“I’m proud to be affiliated with the No. 1 independent real estate company in Texas, and I’m thrilled to be part of the 190-Richardson Office, our VIP Excellence in Service award-winning office for 2017,” says Ms. Howell. “Ebby Associates throughout our company offer their clients exceptional service day in and day out.”

 

Ms. Niesman is widely admired by clients and peers alike for exemplary customer service and her dedication to helping clients enjoy a smooth transition in one of the most important decisions of their lives.

 

“Katherine’s stellar reputation has been built on treating her clients and fellow agents with respect, providing remarkable customer service, and doing the right thing,” says Kathy Darrow, sales manager of Ebby’s McKinney Office. “She goes to great lengths to ensure every client has an exceptional real estate experience.”

 

Ms. Lakatta is well known for her honesty, integrity and extensive knowledge of the North Texas area.

 

“From the moment you meet Kathy, you know she has your best interests in mind,” says Suzanne McCabe, sales manager of Ebby’s Arlington and Mansfield offices. “She listens closely to her to clients and delivers extraordinary results.”

 

To learn more about all of Ebby Halliday Realtors’ offices, Associates and listings, visit the award-winning ebby.com.

 

PHOTO: Front row, from left, are Companywide VIP Runner-up Kathy Lakatta, 190-Richardson Sales Manager Malinda Howell and Companywide VIP Excellence in Service winner Katherine Niesman. Back row, from left, are Arlington and Mansfield Sales Manager Suzanne McCabe, President and CEO Mary Frances Burleson, McKinney Sales Manager Kathy Darrow and Executive Vice President and Director of Sales Offices Betty Misko.

 

2017 VIP Office and Individual Award Winners and Runner-ups:

190 – Richardson

Karen Wydra

Donna Nichols – Runner-up

 

Allen

Wayne Davey

Shirley Mangrum – Runner-up

 

Arlington

Sundee Hinchliffe

Patt Klemmer – Runner-up

 

Campbell/Coit

Suzanne Ussery

Lars Staberg – Runner-up

 

Cedar Creek Lake

Lisa Schmidt

Janice Haney – Runner-up

 

Denton

Sue Cogdell

Kristen Caswell – Runner-up

 

Ebby’s Little White House

Terri Gum

Marsha Finney – Runner-up

 

Flower Mound/Lewisville

Janine Lewis

Mark Lally – Runner-up

 

Frisco

Kathy Gibson

Angel Willeford – Runner-up

 

Irving/Las Colinas/Coppell

Nell Anne Hunt

Ruth Edmonds – Runner-up

 

Lakewood/Lake Highlands

Peter Loudis

CJ Prince – Runner-up

 

Mansfield

Kathy Lakatta (also Companywide runner-up)

Mary Prunty – Runner-up

 

McKinney

Katherine Niesman (also Companywide winner)

Lety Service – Runner-up

 

Plano

Pam Lewis

Dana Glass – Runner-up

 

Plano/Willow Bend

JoAnn Tyler

Hillary Hansen – Runner-up

 

Preston Center

Julie Pillans

Paul Sanders – Runner-up

 

Preston Keller

Carleen Hardin

Tannah McGaughy – Runner-up

 

Preston Plano Parkway

Karen Mackanos-Long

Barbara Erkie – Runner-up

 

Prosper/Celina

Chad Maywald

Debbie Carroll Boyce – Runner-up

 

Rockwall/Heath/Lake Ray Hubbard

Kelli Wenzel

Drema Stiffler – Runner-up

 

Sherman

Annie Kremer

Sheryl Bentley – Runner-up

 

Southlake

Beverly Spillyards

Darrah Adamcik – Runner-up

 

Southwest Dallas/Ellis County

Greg Hutchinson

Kathy Anderson – Runner-up

 

Whitesboro

Lisa Moden

Patty Campbell – Runner-up

 

Burleson Among Top Real Estate Industry Execs


Mary Frances Burleson Among Top Industry Execs

 

Mary Frances Burleson, president & CEO of Ebby Halliday Realtors, ranks No. 15 on the just-released Swanepoel Power 200 “Top 20 Women Leaders in Residential Real Estate 2018” list. Ms. Burleson also placed No. 65 on the “Most Powerful People in Residential Real Estate” list. The Swanepoel lists are widely considered the most comprehensive compilation of influential CEOs, thought leaders and senior executives in the residential real estate brokerage business. To view the Swanepoel Power 200 list, visit swanepoel.com/power200.

 

The Swanepoel rankings are based on such criteria as personal influence, industry tenure, the office held, the decision-making power of said office, the financial resources of the company or organization, the company or organization’s significance and contribution to the industry, the company’s geographic reach, and the executive’s activities, growth, and potential.

 

Congratulations to Mary Frances on another honor very well deserved!

 

To see the full Swanepoel Power lists, click here.

O’Gorman, Greene Among Tops in U.S.


O'Gorman, Greene Among Tops in U.S.
Longtime real estate industry leaders Cindy O’Gorman and Paulette Greene

 

The O’Gorman Group and the Paulette Greene Group were named today to the 2015 REAL Trends Top Thousand. Compiled by The Wall Street Journal and REAL Trends Inc., the “Thousand” is comprised of four annual nationwide Top 250 rankings. The new rankings are  based on 2014 sales.

 

The O’Gorman Group, led by Preston Keller Associate Cindy O’Gorman, ranked No. 66 on the Teams by Sales Volume List with $147,324,106 in residential real estate sales in 2014.

 

The Paulette Greene Group, led by Frisco Associate Paulette Greene, ranked No. 210 on the Teams by Sales Volume list with $86,435,838 in residential real estate sales in 2014.

 

“Congratulations to both Cindy O’Gorman and Paulette Greene for their truly outstanding performance,” says Mary Frances Burleson, president and CEO of Ebby Halliday Realtors. “Both of these professionals are widely admired by clients and peers alike. We are so proud to have them as members of the Ebby Halliday Family.”

Burleson Among Industry’s Best


Burleson Among Industry's Best

 

Mary Frances Burleson, president & CEO of the Ebby Halliday Companies, was just named one of the 100 Most Influential Real Estate Executives by Real Estate Executive Magazine.

 

The award recognizes and celebrates the service, dedication and hard work Mary Frances has put in while she and our extraordinary team of Associates and staff have built Ebby Halliday into one of the premier real estate brokerages in America.

 

Ms. Burleson, who has also received the National Association of Realtors’ Distinguished Service Award and the Distinguished Alumni Award from the Highland Park Independent School District, says “Ebby Halliday Realtors was founded on three principles of service: service to the client, service to the industry and service to the community. I am extremely proud to be a part of an organization that places service to others at the forefront of everything we do.”

 

With more than $6.64 billion in sales in 2014, Ebby Halliday is the No. 1 independently owned residential real estate company in Texas and No. 10 in America, according to REAL Trends, Inc.

 

Learn more about Ebby Halliday Realtors, its Associates and listings at the award-winning ebby.com.

 

Ebby No. 10 Nationwide


Ebby No. 10 Nationwide

The just-released Real Trends 500 list of the top residential real estate firms in the United States ranks Ebby Halliday Real Estate Inc. 10th in the nation based on closed sales volume. Ebby ranks No. 12 for closed transaction sides.

 

The REAL Trends 500 is an annual report that identifies the country’s largest and most successful residential real estate firms. The report represents the most trusted standard of measuring the performance of the nation’s leading firms.

 

The Ebby Halliday Companies, which in 2014 included Ebby Halliday Realtors and Dave Perry-Miller Real Estate, participated in 19,189 real estate transactions, with a sales volume of $6,644,443,857. Its 12.2 percent share of the North Texas real estate market led all competitors, the nearest of which garnered 5.56 percent.

 

Ebby Halliday recently purchased Fort Worth-based real estate boutique firm Williams Trew Real Estate. Williams Trew’s sales figures were not included in the Ebby Halliday Companies’ 2014 Real Trends numbers.

 

“Congratulations to all of our dedicated, hard-working Associates and staff members who made these phenomenal sales numbers possible,” says Mary Frances Burleson, president and CEO of the Ebby Halliday Companies. “And I thank our clients who trust us to represent their real estate needs. Our clients benefit from many advantages that are a direct result of the Ebby Halliday Companies’ status as the North Texas market-share leader.”